FAQ

The Nusuk Hajj platform is the only platform approved by the Ministry of Hajj and Umrah to provide Hajj services for the year 2023-1444, targeting Europe, the Americas and Australia, It guarantees you a unique, spiritual and unique experience to perform the Hajj.

The platform targets pilgrims in Europe, the Americas and Australia.

Our website includes an educational guide on how to perform Hajj, which you can view from here https://guide.haj.gov.sa/en.html

Registering on the platform does not mean that you will be accepted into Hajj. Packages and payment will be available at a later time. Please subscribe to the newsletter to follow up on the opening dates for reservations.

Yes, you can add your companions upon registration, and they will be notified by e-mail.

Yes, you can delete companions added upon registration and they will be notified by e-mail.

When you add companions to your account on the platform, you can perform the Hajj together, as you will be allowed to book on one package.

Our support team is available 24/7 to answer all your inquiries via e-mail support@hajj.nusuk.sa or the unified number 00966920031201 or through social media channels

Yes, the mahram isn't mandatory.

Yes, pilgrims under 12 years old are not accepted for Hajj this year 1444 AH - 2023 AD

You can contact technical support via e-mail support@hajj.nusuk.sa, the unified number 00966920031201 or through social media channels.

We ask you to follow the latest news on the platform and subscribe to the newsletter to receive the latest updates.

There is no lottery this year, and booking for Hajj will be on a first-come, first-served basis.

The platform serves countries in Europe, the Americas and Australia. You can apply for the domestic pilgrimage from here https://localhaj.haj.gov.sa/ or through the Nusuk application.

The platform serves countries in Europe, the Americas and Australia. If your countries are not mentioned in the platform, you can apply through the platform of pilgrims coming through Hajj missions in Muslim countries through this link https://ehaj.haj.gov.sa/EH/

The date of reviewing the packages and the booking mechanism will be announced at a later time. We ask you to follow the latest news on the platform to know the date of reviewing and booking the packages. You can also subscribe to the newsletter to receive the latest updates.

Housing, subsistence, transportation, aviation and sacred sites services with some additional services.