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Privacy Policy


Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy is intended to describe for you, as a user of Nusuk Hajj (regardless of where you use it from), the information we collect and process, how that information may be used, with whom it may be shared and for what reasons, and your choices about such usage and disclosures. We urge you to read this policy very carefully because it contains important information together with the Nusuk Hajj User Agreement and any other documents referred to herein so that you are fully aware of how and why we are using your Personal Data. This Privacy Policy supplements any other privacy policies related to the Nusuk Hajj and is not intended to override them. By continuing to use Nusuk hajj (as defined below), you hereby consent to be bound by the terms stipulated in this Privacy Policy (as defined below). Your consent is irreversible, and you agree that you have read, understood, and agree to the terms of this Privacy Policy. We will ask for your consent before using your Personal Data for a purpose other than what is set out in this Privacy Policy.


User The person who uses the Nusuk Hajj for individual pilgrims, and as mentioned in this Policy, also refers to “You”.

The Ministry of Hajj and Umrah The Ministry of Hajj and Umrah: The controller and responsible for User Personal Data (collectively referred to as “we,” “our,” or “us” in this Privacy Policy).

Privacy Policy This Policy

User Personal Data Any data, regardless of its source or form, that may lead to identifying an individual specifically, or that may directly or indirectly make it possible to identify an individual, including name, personal identification number, addresses, contact numbers, license numbers, records, personal assets, bank and credit card numbers, photos and videos of an individual, and any other data of personal nature.

User Sensitive Personal Data: Personal Data revealing racial or ethnic origin, or religious, intellectual or political belief, data relating to security criminal convictions and offenses, biometric or Genetic Data for the purpose of identifying the person, Health Data, and data that indicates that one or both of the individual’s parents are unknown.

User Non-Personal Data Any set of data that does not contain personally identifiable information.

Processing Any operation or set of operations that is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Nusuk Hajj This system is intended to serve individual pilgrims outside the Kingdom of Saudi Arabia from 67 countries, allowing them to book Hajj packages including (Hotels, catering, transportation, ground service, and tour guides) and request electronic Hajj visas.

Cookies: A cookie is a small text file that is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects ("flash cookies"), and single-pixel gifs. Such technologies can be used to track users' actions and activities and to store information about them. We use these cookies and/or similar technologies when you visit Nusuk Hajj.

Nusuk Hajj Law Any laws, regulations, or legislation in the Kingdom of Saudi Arabia that are legally enforceable, and which apply to any or all parties involved in this Privacy Policy, as they are in effect from time to time.

Data Protection Law Protecting user data in accordance with the standards and regulations followed in the Kingdom of Saudi Arabia.

Service Providers Refers to a person or organization that offers services such as SMS, Courier etc. to The Ministry of Hajj and Umrah.

Who We Are

The Ministry of Hajj and Umrah performs its duties in coordination with public and private entities, to facilitate the procedures of rituals and control and legalize the service by developing systems, using technology, raising the efficiency of workers who serve the pilgrims, and completing the infrastructure for providing religious hospitality at international standards. The Ministry of Hajj and Umrah owns Nusuk Hajj. We are committed to taking the relevant measures to safeguard your Personal Data when you use the Nusuk Hajj in accordance with the Data Protection Law, including the requirements and guidelines issued by the competent authorities from time to time. We have provided this Privacy Policy to help you, as a user, to understand how we collect, use, and protect your Personal Data when you visit and use our Nusuk Hajj including, without limitation, any microsites and tools contained therein.

Types of Personal Data We Collect

The following Personal data is collected by Nusuk Hajj when the User uses the website

  • User Personal Data (mandatory)

    First, Middle And Last Name, Email ID, Mobile Number, Gender, Marital Status, Nationality, Religion, Birth Date, Passport Number, Passport Expiry date.

  • User Personal Data (optional)

    Personal Photo

  • User Sensitive Personal Data

    Health Conditions, Personal Preferences, Proof of residents info.

When We Collect Your Personal Data

We collect your Personal Data and process it when you:

  • Register online or place an order for any of our products or services (Packages).
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.
  • Fill Payment method details form.
Why We Utilize Your Personal Data

Nusuk Hajj collects your Personal Data in order to:

  • Search for hotels or transportation availability on the portal.
  • Process a booking for a room on a hotel or one of the available transportation options.
  • Process a cancel request for one previous booking transactions.
  • Email you with important notifications.
  • Facilitate service providers' packages creations to match user preferences.
Transfers of Your Information With Related Entities

We may share your personal information, including personal information that identifies you personally, with authority in the Ministry of Hajj and Umrah, and those whom the Ministry directs to share data with, such as service companies qualified and approved to work on Nusuk Hajj, in addition to guides and workers in the call center and in the company’s customer service centers. However, we only share your personal information with a trusted related entity if that entity agrees to our privacy standards as set out in this Privacy Policy. Nevertheless, If we transfer, share, store, or handle your personal data with related entities on KSA, it will only be done with relevant protections in place. We will take steps to ensure that your personal data will be protected in accordance with Data protection systems, regulations, and policies in the Kingdom of Saudi Arabia in accordance with legally recognized data share mechanisms.

How we store your Personal Data

We will retain your Personal Data after your reservation process is completed for the period necessary to fulfill the purposes outlined in this Privacy Policy. We shall only keep personal information as long as it is required. The amount of time we keep your personal information will be determined by the purposes for which it is needed. We will discard or securely destroy your personal information once we no longer need it. The stored data will be processed in Saudi Arabia. In some circumstances, we may be legally required to disclose to fulfill legal requirements in accordance with the laws, regulations, and policies in force in the Kingdom of Saudi Arabia, to fulfill judicial requirements, or to implement an obligation under an agreement to which the Kingdom of Saudi Arabia is a party. We may also store your Non-Personal Data for analytical purposes.

Your Personal Data Protection Rights

Every user of our Website is entitled to the following:

  • The Right to Access
  • You have the full right to request copies of your Personal Data in accordance with the policies and regulations of the Ministry of Hajj and Umrah.
  • The Right to Rectification
  • You have the right to request from The Ministry of Hajj and Umrah to correct any Personal Data that you may believe is inaccurate. You also have the right to request The Ministry of Hajj and Umrah to complete any Personal Data that you believe to be incomplete.
  • The Right to Erasure
  • You are entitled to ask The Ministry of Hajj and Umrah to delete your personal data, in line with the current rules and policies.
  • The Right to Restrict Processing
  • You have the right to request a temporary restriction to The Ministry of Hajj and Umrah’s processing of your personal data, under certain conditions and in accordance with the policies and regulations of the Kingdom of Saudi Arabia. However, the Ministry of Hajj and Umrah can still store user personal data, but it may not continue to use it.
  • The right to object to processing:
  • You have the right to object to The Ministry of Hajj and Umrah’s processing of your personal data, under certain conditions including processing related to direct marketing and in accordance with the policies and regulations of the Kingdom of Saudi Arabia.
  • The right to data portability:
  • You have the right to request The Ministry of Hajj and Umrah to transfer your collected data to another organization, or directly to the user, under certain conditions and in accordance with the policies and regulations of the Kingdom of Saudi Arabia.
How We Use Cookies and Why

On the first occasion that you use our Nusuk Hajj, we will ask whether you consent to our use of cookies. If you do not, cookies will not be used. Thereafter you can opt out of using cookies at any time or you can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result. Nusuk Hajj will send a cookie to your device when you visit Nusuk Hajj.

Nusuk Hajj uses Cookies in a range of ways to improve the User’s experience on our system, including:

  • Keeping the User Signed In
  • Understanding How The User Uses Our Website
  • Nusuk Hajj uses the following Cookies: User Access Token.
Privacy Policy of Third Parties

• This Privacy Policy does not apply to any third parties’ websites. Thus, we advise users of Nusuk Hajj to read their privacy policies and consult them for more detailed information on their privacy policies. •

Children Personal Data

Our top priority is to safeguard children while they use the internet. We at Nusuk Hajj urge parents and guardians to monitor their children's online activities. We do not intentionally gather any Personal Data from children below the age of 13. If you suspect that your child has shared any Personal Data on our Website, we strongly advise you to get in touch with us without delay. We will do our utmost to swiftly delete such Personal Data from our database.

Modifications and updates to this privacy policy

We hold the right to modify, revise or change this Privacy Policy at any given time. Such changes will become effective once they are posted on Nusuk Hajj. Certain provisions in this Privacy Policy may be replaced by provisions or notices posted elsewhere on our Nusuk Hajj. Your ongoing use of our Nusuk Hajj after any changes to the Privacy Policy have been posted signifies your acceptance of these changes.

Questions, Concerns or Complaints

We regularly review our compliance with our Privacy Policy. If you have any questions or concerns about how we process your Personal Data, or if you wish to raise a complaint, please contact us at: [email protected]

  • let us have enough information to identify you
  • let us have proof of your identity (a copy of your driving license, passport, or utility bill)
  • let us know the information to which your request relates

We hope we will be able to resolve any privacy concerns you may have.

Last Updates

In order to ensure sustainability to provide the best possible experience and the highest level of protection, we reserve the right to update the privacy policy if deemed necessary and appropriate. This privacy policy was last updated on 12/10/2023.